Yes, the seller is reliable. The customer service rep was very accommodating and knowledgeable on the product and worked with me to deliver excellent results. I recommend buying from this site due to this very reason. And in terms of the doll, it is as shown on the detailed site. Very beautiful. The sex was shockingly similar to the real thing mind you I’ve never had good sex so take what you will from that, the TPE feels lifelike and I’m happy with my purchase.